Thursday, 27 October 2011

Now Let Me Ask You A Question...

From: James Mo
Sup boss? : )

From: Andrew Martin
Dear Mr. Man,
I would like to thank you for taking the time to see me today.

Which client do you want to represent your company, James or Andrew?

Reflection on Email Etiquette Video

This short clip shows you that in the workplace emocons (smily faces) aren't accepted. It is not professional, even if your just trying to be friendly. If you look closely at the letter she had written it also had a lot of abbreviations which is also unacceptable in the workplace.

Wednesday, 26 October 2011

Cubing Out: Email Etiquette

How to Properly Use "Bcc"

Bad Use-
To: Peyton Moss
Bcc: Sabrina
Please attend the conference tomorrow (Thursday) at 2 p.m.
Good Use-
To: Peyton Moss
Peyton, please attend the conference tomorrow (Thursday) at 2 p.m.
To: Sabrina
Please reserve the conference room for Peyton and me tomorrow (Thursday) at 2 p.m.
Tip-Send two messages because naming someone in a "bcc" may not explain why the person is being copied.

As outlined in the textbook: Business Communication, Sixth Edition. Figure 7.4 on page. 215

How to Write Email Instructions

Bad Instructions-Please analyze the fore possible relocation sites recommended by our consultants in the attached file.
Good Instructions-Also includes what each person is doing. For example:
HALEY: DECISION NEEDED. Check the footage available for office space in each option.
BRANDON: If we move forward, your project will be delayed.
NICOLE: PLEASE CONFIRM. Do these four locations meet all the specifications you submitted?
Tip-Send general message to coworkers but include individuals requests to be sure everyone understands specific assignments.

As outlined in the textbook: Business Communication, Sixth Edition. Figure 7.4 on page. 215

How to Write an Email Response

Bad Response-Yes, I agree totally!
Good Response-Yes, I agree that our first choice should be an online listing at
Tip-Provide context to orient reader, which is especially helpful in these kind of messages.

As outlined in the textbook: Business Communication, Sixth Edition. Figure 7.4 on page. 215

How to Write The Email Subject

Bad Subject-Need Help!
Good Subject-Need Help in Writing Job Placement Ad.
Tip-Expand subject with more information.

As outlined in the textbook: Business Communication, Sixth Edition. Figure 7.4 on page. 215

Email Etiquette

Why do you need it?
A company needs good email etiquette because:
-it shows their professionalism by using proper email language.
-it is efficient because their emails are to the point and are not worded poorly.
-they will also have protection from liability.
Some important email etiquette tips are:
-be to the point
-answer all questions
-use proper spelling, grammar and punctuation
-make it personal

Website used for this information:

Example of a Good and Bad Business Email

This is a good business email because it is formatted correctly and it is easy to follow. 

This is an example of a bad business email because the writer has an inappropriate email address and also uses text talk in her message. The subject is not supposed to be in all capital letters and "Good afternoon, Mr. Carey" is not supposed to be bold. In a proper email it would just say, Dear Mr. Carey.

Do's and Don'ts

Business emails have to be professional therefore, the writer cannot write everything in capital letters. You should format it correctly and use paragraphs when you have a new idea. Don't repeat your point. Make sure the wording makes sense, so read it over before you send it. You should not use text talk in your emails. The reader won't understand what you are trying to say and it is not professional. Also, do not mark the email as urgent if its really not that important. It will waist the readers time.

Thursday, 29 September 2011

Business Is Business

With all the advancements made in social media and the use of smartphones, blackberries, ipads ect, texting has become the new way of communicating. It is a simple and quick way to get your message across. Because of this new technology people are loosing their ability to produce formal e-mails. Text talk has become a habit and we are now using it in our e-mails. This is not appropriate in the workforce. We need to remember that in the workforce we speak professionally to other people and we still need to transfer that professionalism into our e-mails.